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Resumen: Avaya and DK, a leading publisher of business reference books, have created a limited edition series on business critical communications challenges and solutions. Extraordinary Customer Service explores the contact center as a strategic part of your enterprise-where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits. Presented here are the best practices, trends, and innovations that can help empower your people and transform your business.
(PDF, 6 MB | 15-Nov-2007)
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